Returns & Exchange Policy

Returns & Exchange

At JAHNIFY, we carefully check every order before dispatch. We want you to receive your order in perfect condition. Please read the following policy before placing your order.

1. Exchange Eligibility

Products can be exchanged within 7 days of delivery only in the following situations:

  • The product received is damaged or defective.
  • You received a different product, color, or design from what you ordered.
  • An item is missing from your package.
  • The product has a manufacturing or stitching issue.

To request an exchange, please contact us within 7 days of receiving your order.

2. Condition of the Product

For an exchange to be accepted:

  • The product must be unused and unwashed.
  • The product must not have been worn, altered, stitched, or damaged after delivery.
  • Original tags, labels, packaging, and accessories must be intact.
  • Products showing signs of use, perfume, makeup, stains, or washing will not be accepted.

3. Exchange Process

Please contact JAHNIFY through our official contact channel and provide:

  • Your order number
  • Reason for exchange
  • Clear pictures/videos of the product
  • Pictures of the package and tags, where applicable

Our team will review the request and determine whether the product qualifies for an exchange.

Once the exchange is approved and the product is received and inspected, we will arrange a replacement of the same product/value, subject to availability.

4. Shipping Charges

For a wrong, damaged, or defective product caused by JAHNIFY, we will bear the applicable exchange shipping cost.

For a size-related exchange or change of preference, the customer will be responsible for the applicable shipping and handling charges.

5. Sale & Discounted Items

Sale, promotional, clearance, and specially discounted products are not eligible for exchange, unless the item received is damaged, defective, or different from the original order.

6. Stitched Products

Unstitched products that have been stitched, altered, cut, or customized according to the customer's requirements cannot be exchanged.

7. Special & Customized Orders

Customized, personalized, or specially prepared orders cannot be exchanged or returned unless the product is received damaged, defective, or different from the order.

8. Refund Policy

JAHNIFY currently does not offer cash refunds or money-back refunds for change of mind, size issues, or personal preference.

Where an approved exchange is not possible because the product is unavailable, JAHNIFY may provide an alternative product or store credit, depending on the situation.

9. Order Cancellation

Orders may be cancelled before dispatch by contacting JAHNIFY as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

JAHNIFY also reserves the right to cancel an order in situations such as:

  • Product becoming unavailable
  • Pricing or technical errors
  • Failure during quality inspection
  • Incorrect or incomplete customer information

10. Product Disclaimer

We make every effort to display our products as accurately as possible. However, slight differences in color may occur due to photography lighting, screen settings, or the device used to view the product.

Minor variations in embroidery, prints, embellishments, or fabric may also occur and may not necessarily be considered a defect.

Customers are requested to carefully review the product description, size information, fabric details, and available pictures before placing an order.

By placing an order with JAHNIFY, you acknowledge and agree to the terms of this Returns & Exchange Policy.